FAQ

WORK & PROCESS

How is your work made?  
All work is hand thrown and built by me. Each piece is individually crafted and items are one-offs or produced in very small numbers. 

Do you make custom orders?  I sometimes work to order, please use the contact form and I’ll get back to you.

How often do you update your shop?  
I  update my shop every month or so. If you would like to receive shop updates and information about new work, please subscribe to my newsletter at the bottom of this page.

 

BUYING & DELIVERY

What forms of payment do you accept? Payment is accepted by Debit Card, Credit Card, Paypal and Apple Pay through this website. Payment is made at the time of purchase. Please contact me if you are experiencing any difficulties.

What happens after I place my order?
 I aim to post orders within 3 days. You will receive a confirmation email once your order has posted.


How are items posted?
 Postage is free throughout the UK. Postage is by Second Class Royal Mail.

Do you accept international orders? No, I don’t currently send work beyond the UK.

Do you accept returns? All items are packaged securely and carefully using eco friendly materials. In the unlikely event of items being damaged in the post, please get in touch using the contact form.